Return & Exchange Policy

Last Updated: August 20, 2026

At Bhavini Paris, every outfit is carefully prepared, checked and packed before dispatch. As many of our outfits involve handwork, embroidery and made-to-order processes, we request you to carefully read our Return & Exchange Policy before placing your order.

1. Returns & Refunds

We currently do not accept returns and do not provide refunds for delivered orders.

We offer size exchange only on eligible India orders, subject to the conditions mentioned below.

2. Size Exchange Policy — India Orders Only

If you wish to exchange your outfit for a different size, the following conditions apply:

- Exchange requests must be raised within 2 days of delivery.
- The outfit must be unused, unworn, unwashed and undamaged.
- All original tags, packaging and accessories must be intact.
- Only one size larger or one size smaller than the originally ordered size can be exchanged.
- The customer is responsible for the shipping cost of sending the outfit back to us.
- A ₹250 exchange/logistics fee is applicable for the replacement shipment.
- We do not provide pickup service for size exchanges.
- Exchange is subject to the availability of the requested size.
- The replacement size will be dispatched within 10 working days after the returned outfit is received and successfully inspected.

3. Size Exchange Return Address

For size exchanges, please send the outfit to the following address:

"Vinod Kumar Verma

Address - E-460 murlipura scheme
bank colony near lal dibaa pin 302029 Jaipur,Rajasthan"

Please mention your Order Number clearly on the parcel.

The customer is responsible for safely packing the outfit and shipping it to the above address. Bhavini Paris will not be responsible for parcels sent to an incorrect address.

4. How to Request a Size Exchange

To request a size exchange:

1. Contact our customer support within 2 days of delivery.
2. Share your Order Number and the size you require.
3. Ship the outfit to our exchange address mentioned above.
4. Share the shipping/tracking details with our customer support.
5. Pay the applicable ₹250 exchange/logistics fee.
6. Once we receive and inspect the outfit, the replacement size will be dispatched within 10 working days.

5. Products Not Eligible for Return or Exchange

The following products are not eligible for return, refund or exchange:

- Sale or discounted products
- Products purchased using a coupon code or gift voucher
- Customized products
- Made-to-order products
- Lehanga
- International orders

Please check the size chart carefully before placing your order, especially for customized and made-to-order outfits.

6. Damaged, Wrong or Missing Products

We carefully inspect every order before dispatch. However, if you receive a damaged, defective, incorrect or incomplete product, please contact us immediately.

Unpacking / Unboxing Video Is Mandatory

For any claim related to a damaged, wrong, defective or missing product, a complete and clear unpacking/unboxing video is mandatory.

The video must be continuous and should start from the sealed/unopened package and continue until the complete package has been opened and all products have been shown.

The video should clearly show:

- The sealed condition of the package
- The shipping label and order details
- The complete opening of the package
- All products received
- The condition of the products and packaging

Claims regarding missing, damaged, wrong or incomplete products may not be accepted without a valid unpacking/unboxing video.

Reporting a Damaged, Wrong or Missing Product

Please contact us within 48 hours of delivery and provide:

- Order Number
- Clear photos of the product
- Clear photos of the packaging
- Complete unpacking/unboxing video

After reviewing the information, if the issue is verified and found to be from our side, we will assist you with the appropriate resolution.

7. International Orders

We currently do not offer returns, refunds or size exchanges on international orders.

Before placing an international order, customers are requested to carefully check the size chart, measurements and product details.

Customs Duties & Taxes

For international orders, any customs duties, import taxes, local taxes, or other charges imposed by the destination country are the sole responsibility of the customer.

Bhavini Paris has no control over these charges and is not responsible for paying or reimbursing any customs duties, import taxes or local charges applicable to the order.

Customers are responsible for complying with the customs and import regulations of their respective country.

8. Important Product Information

- Our outfits involve handwork, embroidery and handcrafted processes. Minor variations may naturally occur and are not considered defects.
- Slight colour variations may occur due to lighting, photography, screen settings or the dyeing process.
- Minor colour differences are not considered a valid reason for return or exchange.
- Change of mind, personal preference or change in colour preference is not eligible for return or exchange.
- Customers are responsible for selecting the correct size by referring to our size chart before placing an order.
- Exchange is subject to product and size availability.

9. Order Cancellation

Once an order has entered the processing, customization, embroidery, dyeing or production stage, it cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered only if the order has not yet entered the production/processing stage.

10. Customer Support

For any questions regarding your order, size exchange, damaged/wrong/missing product or any other concern, please contact our customer support:

Email: [supportbhaviniparis@gmail.com]
WhatsApp: [+91 63750 21671]

Customer Support Hours: [10:00 AM- 7:00 PM]

Please always mention your Order Number when contacting us so that we can assist you quickly.

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Thank you for choosing Bhavini Paris. We truly appreciate your understanding and support.